How can I make a complaint?
Most problems are straightforward and can easily be sorted out. If you have a complaint, you should in the first instance contact Isio:
Email: veolia@Isio.com
Post: Isio, PO Box 108, Blyth NE24 9DY
Helpmailto: veolia@Isio.com
line: 0800 122 3200 (from outside of the UK +44 20 3727 9850)
Opening times: 9:00am to 5:00pm, Monday to Friday
They will try to resolve your problem in a timely manner. If the problem is not resolved to your satisfaction, you should then make a formal complaint to the Trustee under the Trustee’s Internal Dispute Resolution Procedure (IDRP). If required, you can request this from the admin team at veolia@Isio.com
How do I request information
What are Isio's general contact details?
If you have any questions please get in touch using our online tools, telephone or post.
We have a range of dedicate online forms HERE or you can ask a general question HERE.
Email: adminhelp@isio.com
Post: Isio, PO Box 108, Blyth, NE24 9DY
Helpline: 0800 122 3200 (from outside of the UK +44 20 3727 9850)
Opening times: 9:00am to 5:00pm, Monday to Friday
Who runs Veolia’s pension schemes?
Veolia’s pension schemes are all managed by one corporate Trustee, Veolia UK Pension Trustees Limited. You can find out more about the Trustee here.
